Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Quick Checklist
- Verify your email and phone number within 24 hours of registration.
- Complete the Know Your Customer (KYC) process before depositing.
- Read the bonus terms: wagering requirements, max bet, and game contributions.
- Choose a withdrawal method that supports your region and currency.
- Make a small test withdrawal first to confirm the process works.
- Set a daily or weekly deposit limit to keep your bankroll healthy.
Creating Your Account
- Go to the official website of the casino. Click the green “Sign Up” button in the top right corner.
- Enter your email address, choose a strong password, and select your preferred currency. Use a password manager for security.
- Fill in your personal details: full name, date of birth, and home address. Make sure they match the documents you will submit for verification.
- Agree to the terms and conditions. Tick the box for responsible gaming tools if offered.
- Check your inbox for a confirmation email. Click the link to verify your account. If not received within 5 minutes, request a new email.
- Optional but recommended: enable two-factor authentication (2FA) in the security settings.
- Log in and proceed to the cashier. Use Space XY to access the deposit page directly.
Wagering Calculation
Understanding wagering requirements is crucial. Suppose you claim a 100% bonus up to $100 with a 35x wagering requirement. You deposit $50 and receive a $50 bonus, giving you a total balance of $100. But the wagering requirement is 35x the bonus amount: 35 × $50 = $1,750. You must place bets totalling $1,750 before any withdrawal.
Now let’s include game contributions. Slots often count 100%, table games only 10%. For example, if you play blackjack, each $10 bet contributes only $1 to wagering. To clear the $1,750 requirement, you would need $17,500 in total bets — ten times more. Formula: Effective wagering = (Wagering requirement) / (Game contribution %). For slots: $1,750 / 1.0 = $1,750. For blackjack: $1,750 / 0.1 = $17,500. Always check the bonus terms for excluded games.
Money In, Money Out
| Payment Method | Deposit Time | Withdrawal Time | Minimum Withdrawal | Fees |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | $20 | None by casino |
| Skrill | Instant | 24–48 hours | $10 | None |
| Neteller | Instant | 24–48 hours | $10 | None |
| Bank Transfer | 1–3 days | 3–7 business days | $50 | May apply from bank |
| Cryptocurrency (BTC) | Instant | Up to 1 hour | 0.001 BTC | Minimal network fee |
Pro tip: E-wallets are fastest for withdrawals. Cryptocurrency offers added privacy and speed. Always confirm that your chosen method supports both deposits and withdrawals — some methods, like Paysafecard, are deposit-only.
Safety & Licensing
This casino operates under a license from the Government of Curacao. While this is a common offshore license, it means that winnings may be subject to local income tax in your country of residence. Important: Check your national tax laws; you may need to declare gambling winnings. The site uses 128-bit SSL encryption to protect your personal and financial data. The domain is also protected by Cloudflare for DDoS mitigation. For added safety, always use a unique password and enable 2FA.
Support Guide
Scenario 1: Unable to log in. Reset your password via the “Forgot Password” link. If the issue persists, clear your browser cache or try a different browser.
Scenario 2: Withdrawal pending longer than stated. Contact live chat and provide your account ID. Withdrawals are manually reviewed in some cases.
Scenario 3: Bonus not credited. Check if the bonus code was entered correctly. If not, ask support to add it retroactively (within 24 hours).
Scenario 4: Game not loading. Update your browser, enable JavaScript, or try the mobile-optimized website. The casino works best on Chrome or Firefox.
Scenario 5: KYC documents rejected. Ensure scans are clear and in colour. Document names must match your account exactly. Resubmit with a photo ID and a utility bill dated within 3 months.
Scenario 6: Responsible gaming limits. Contact support to set deposit, loss, or session limits. Self-exclusion is also available through the account settings.
Support is available 24/7 via live chat and email. Average response time is under 5 minutes for chat and up to 8 hours for email.
Worth Knowing
The VIP program has four tiers: Bronze, Silver, Gold, and Diamond. You earn points by placing real-money bets: for every $10 wagered on slots, you earn 1 point. Points accumulate monthly. Bronze requires 100 points, Silver 500, Gold 2,000, and Diamond 10,000. Rewards include cashback (up to 15%), personal account manager, higher withdrawal limits, exclusive bonuses, and luxury gifts. VIP status is recalculated every 3 months based on activity.
Common Questions
What documents are required for KYC?
You need a government-issued photo ID (passport, driver’s license, or national ID card) and a proof of address (utility bill or bank statement dated within the last three months).
Can I withdraw to a different method than I deposited with?
Yes, but the casino may ask you to first withdraw via the deposit method up to the deposit amount, then use any other method for the remaining balance.
Are there any fees for withdrawals?
The casino does not charge fees for most methods. However, bank transfers may incur intermediary bank fees. Cryptocurrency withdrawals have network fees that vary with network congestion.
How long does the verification process take?
Typically 24 to 48 hours after submission. During high traffic, it may take up to 72 hours. You can speed it up by providing clear, colour scans.
What is the maximum withdrawal per transaction?
Standard accounts have a limit of $10,000 per transaction. VIP tiers have higher limits: Silver $15,000, Gold $25,000, Diamond $50,000.
Do my bonus wager contributions from mobile count?
Yes, the mobile-optimized website and PWA (progressive web app) are fully compatible. All bets placed via the browser on your phone count toward wagering.
Can I set deposit limits permanently?
Yes, you can set daily, weekly, or monthly deposit limits in the account settings. Once set, they cannot be increased for 7 days. Permanent self-exclusion is also available.
Follow these steps and use the tools provided to enjoy a smooth experience. With careful planning and a clear understanding of terms, your first withdrawal will be just the beginning of many successful cashouts.
